Customer Experience Advocate
Between $47,800 and $59,900 per year, this role provides competitive compensation alongside a comprehensive benefits package that may include medical, dental, vision, retirement savings, paid time off, and wellness programs. The Customer Experience Advocate remotely supports industrial printing customers by managing inquiries, feedback, and service requests via email, phone, and online tools. They act as the primary interface between customers and internal teams, ensuring swift issue resolution, proactive communication, and consistent follow‑through. This role involves understanding customer needs, documenting interactions, escalating critical matters, and collaborating closely with service, sales, and technical teams. The ideal candidate is adept at establishing rapport, demonstrating empathy, and maintaining professionalism under pressure. Strong organizational skills and attention to detail enable smooth handling of multiple customer issues simultaneously. Advocates also track customer satisfaction, identify trends, and suggest improvements to enhance the overall user experience. They stay informed about product capabilities and printing technologies to provide accurate, informed support. This position is well‑suited to individuals with excellent communication skills, customer‑centric mindset, and a penchant for delivering high‑quality service in a dynamic, global environment.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Client Support Specialist
Between $42,000 and $45,000 per year, this full-time position offers solid compensation paired with benefits such as health insurance, retirement plans, paid time off, and professional development opportunities. In this client-facing role, the specialist serves as the central point of contact for users of a SaaS platform, managing inquiries received via phone, email, and chat. Duties include troubleshooting technical issues, guiding clients through product features, documenting support interactions, and escalating complex problems to engineering when needed. The specialist also assists with onboarding new clients, coordinating equipment or service orders, and maintaining timely follow-up to ensure satisfaction. Exceptional interpersonal and organizational skills are essential, as is proficiency with MS Office and help‑desk software. The ideal candidate has at least two years of B2B customer service experience, a self‑motivated attitude, strong attention to detail, and a talent for building collaborative relationships across internal teams. This position supports a fast-paced environment where responsiveness and problem-solving are crucial to delivering high‑caliber client support aligned with operational goals.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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