Operations Analyst
Between $26.30 and $43.87 per hour, plus eligibility for an annual bonus program, this remote position provides competitive compensation accompanied by comprehensive benefits that typically include paid time off, ten paid holidays, 401(k) matching, flexible work arrangements, and opportunities for professional development. In this role, the Operations Analyst independently oversees daily functional processes related to new and in-force products, documenting workflows and spearheading system enhancements or remediations. The individual identifies inefficiencies and implements improvements, leads operations-based projects—such as system updates, compliance changes, and product launches—and supports user acceptance testing. Collaboration with internal teams (including Finance, Sales, Compliance, and Legal) is essential, as is providing technical training and ongoing production support. Analytical responsibilities encompass contract review, performance reporting, metrics tracking, and audit functions to measure productivity and operational effectiveness. The successful candidate brings strong project management, leadership, and communication skills, is detail-oriented, and proficient in Microsoft Office and Adobe Acrobat. This fully remote position fosters autonomy, initiative, and a commitment to process excellence within a dynamic financial services environment.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Support
Between $56,000 per year in base cash compensation, this full-time position offers a stable salary along with standard benefits such as health coverage, retirement contributions, paid leave, and occasional performance bonuses (exact perks depend on company policy). The Customer Support professional acts as the primary point of contact for user inquiries, providing timely and empathetic assistance via email, chat, and phone. They troubleshoot account issues, guide users through product features, escalate technical problems when needed, and ensure follow-up to guarantee customer satisfaction. The role demands excellent communication, problem-solving skills, and the ability to manage multiple tickets efficiently. The ideal candidate will demonstrate a user-focused mindset, be comfortable working with productivity and support software, and collaborate with product and engineering teams to surface feedback and suggest improvements. This role supports a collaborative, remote-friendly work environment that values responsiveness, customer advocacy, and continuous learning opportunities.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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