Customer Support Representative
Between $47,000 and $57,000 per year, this position offers competitive pay along with a comprehensive benefits package that typically includes paid time off, mental and physical wellbeing programs, career growth opportunities, travel-related professional perks and discounts, and flexible, remote working arrangements. The representative is expected to operate within standard hours (7 am–7 pm CT), though schedule flexibility is required to match global travel clients’ needs. In this customer-facing role, the representative will professionally and efficiently engage with current and prospective clients, operations, and vendors via phone, email, or chat. They will research, resolve, and respond to service issues within specified timeframes, maintaining ongoing communication and building positive relationships across stakeholders. They are also tasked with staying current on trends in air, car, hotel, and other travel sectors, leveraging systems like GDS Amadeus and Concur booking platforms to diagnose root causes, propose alternatives, and educate clients accordingly. The ideal candidate possesses strong problem-solving abilities, excellent customer service skills, a positive attitude, and familiarity with ARC rules and regulations. Required is extensive knowledge of the corporate travel industry and proficiency in online booking tools. The position is entirely remote, supporting a virtual work environment that promotes work-life balance and career development. The actual salary within the posted range is determined by the applicant’s skills, experience, and location.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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