Customer Success Associate
This remote opportunity offers an estimated annual salary between $49,300 and $65,300, with a comprehensive benefits package that supports employee well-being, including health insurance, paid time off, and professional development resources. The Customer Success Associate plays a vital role in building long-term client relationships by ensuring satisfaction and proactive engagement. The role involves onboarding new users, providing ongoing support, analyzing client feedback, and collaborating with internal teams to optimize customer experience. Successful candidates must have excellent communication skills, a proactive mindset, and the ability to manage multiple priorities in a fast-paced environment. Experience in customer-facing roles and a demonstrated commitment to delivering empathetic, solutions-oriented service is preferred. A bachelor’s degree is not required but may be beneficial. Candidates should be self-directed, tech-savvy, and comfortable using tools such as CRMs, ticketing systems, and communication platforms. This position offers a flexible, mission-driven work culture for individuals looking to make a difference in people’s lives through meaningful client engagement and support.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Operations Specialist
This remote role offers an hourly wage ranging from $19.00 to $24.00, along with benefits that may include health insurance, paid time off, retirement plan contributions, and career growth opportunities. The Customer Operations Specialist is responsible for handling a variety of customer service and administrative tasks that ensure smooth daily operations. This includes processing customer requests, managing service tickets, updating account information, and coordinating with internal departments to resolve issues efficiently. The ideal candidate is detail-oriented, organized, and has excellent written and verbal communication skills. Prior experience in operations, administrative support, or customer service is highly valued. Strong computer literacy, especially with email, spreadsheets, and database tools, is essential to succeed in this position. Candidates must be adaptable and comfortable working independently in a remote setting. This role is well-suited for professionals who enjoy structure, have a commitment to accuracy, and take pride in delivering a consistent, high-quality customer experience.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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