Customer Support Specialist
This remote position offers a competitive annual salary range of $40,000 to $60,000, along with benefits that may include health coverage, paid time off, and professional development opportunities. The Customer Support Specialist plays a key role in ensuring client satisfaction by delivering timely and accurate assistance across multiple communication channels, including email and chat. Responsibilities include troubleshooting user issues, escalating technical problems to relevant teams, and maintaining detailed records of interactions. Candidates must have excellent communication skills, a customer-first mindset, and the ability to work independently in a fast-paced, remote environment. A strong grasp of technology tools and prior experience in customer support or technical assistance is preferred, as is the ability to handle sensitive customer situations with empathy and professionalism.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Account Manager
This fully remote position offers an estimated annual salary between $54,300 and $67,100, and typically includes a full suite of benefits such as health insurance, 401(k) matching, paid holidays, and career development support. The Account Manager is responsible for nurturing client relationships, identifying growth opportunities, and ensuring client satisfaction through strategic communication and coordination. This role requires strong interpersonal and project management skills, as it involves managing account lifecycles, coordinating with cross-functional teams, and delivering solutions that align with client goals. The ideal candidate will have a proven track record in account management or client services, excellent problem-solving abilities, and the confidence to serve as a key liaison between clients and internal stakeholders. Experience in a tech-driven or SaaS environment is a plus.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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