Customer Service Representative
$17.00 – $28.46. The customer service representative role provides essential front-line support for individuals seeking assistance with products, services, and account-related inquiries. Employees in this position manage a high volume of interactions, offering clear explanations, guidance, and solutions while maintaining professionalism and empathy. Responsibilities include responding to phone calls, chat, or email requests, resolving billing issues, updating account information, and escalating complex matters to specialized teams when needed. Accuracy and attention to compliance requirements are critical, especially when handling sensitive information. Successful candidates demonstrate strong communication skills, patience, adaptability, and the ability to multitask under time-sensitive conditions. This role also emphasizes teamwork, as representatives often collaborate with colleagues and managers to meet performance targets and deliver consistent service quality. The position provides an opportunity to gain valuable experience in customer relations and healthcare support, with potential pathways into supervisory, training, or specialized service roles.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Complaints Administrative Assistant
Target Base Salary Range: $45,760 – $49,920 USD. The complaints administrative assistant position supports compliance and quality functions by coordinating the intake, documentation, and resolution of customer complaints. This role requires excellent organizational skills, as employees track cases, maintain accurate logs, and ensure all supporting documents meet internal and regulatory standards. Duties include preparing correspondence, assisting in root-cause investigations, collaborating with cross-functional teams, and following up with stakeholders to ensure timely resolution. Strong written communication and attention to confidentiality are essential when handling sensitive issues. Candidates should also demonstrate the ability to prioritize competing deadlines while maintaining accuracy and professionalism. The role offers valuable exposure to regulatory compliance, customer relations, and administrative best practices, while also contributing to overall process improvement within the organization. It can serve as a strong foundation for future growth into compliance, quality assurance, or project management roles.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Pre-Authorization Spec Team
$18 – $29.13 per hour. The pre-authorization specialist team role ensures patients receive timely access to medical care by managing prior authorization requests with insurance providers. Employees in this position review clinical documentation, verify coverage eligibility, submit requests, and follow up with payors to secure approvals. Accuracy and efficiency are critical to avoid delays in treatment and to ensure compliance with healthcare regulations. Specialists often communicate with physicians, nurses, patients, and insurance representatives, requiring strong interpersonal and problem-solving skills. Candidates should be comfortable working with medical terminology, electronic health record systems, and documentation tools. The position provides an opportunity to build knowledge in medical insurance processes, patient advocacy, and administrative coordination. It also offers potential for advancement into supervisory or clinical support positions for individuals who demonstrate leadership and expertise.
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Business Operations Specialist
$20.00 to $35.72 per hour. The business operations specialist role focuses on optimizing workflows, supporting strategic initiatives, and maintaining efficient day-to-day operations. Key responsibilities include analyzing data, preparing reports, coordinating cross-departmental projects, and ensuring compliance with organizational policies. Specialists often act as problem-solvers, identifying inefficiencies and implementing solutions that improve productivity. This role requires strong analytical skills, proficiency in business software, and the ability to communicate insights effectively to both leadership and colleagues. Candidates should be detail-oriented, organized, and adaptable in order to manage multiple projects simultaneously. The position provides meaningful exposure to operational strategy, project coordination, and organizational management. For motivated professionals, it serves as a stepping stone toward leadership, process improvement, or specialized business functions.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Patient Financial Services
$43,680 – $71,323 per year. The patient financial services role is dedicated to supporting patients in navigating billing, insurance claims, and payment processes. Employees in this position handle account reviews, resolve discrepancies, process payments, and provide clear explanations of insurance benefits and financial responsibilities. The position requires strong communication skills, as representatives interact with patients, insurance providers, and internal billing staff to ensure accuracy and resolution. Attention to detail is critical, particularly when reviewing claim denials, correcting coding errors, or setting up payment arrangements. Candidates should have a solid foundation in financial systems, healthcare billing processes, and regulatory compliance. This role provides valuable exposure to both customer service and financial operations within a healthcare setting, making it a strong career track for individuals interested in healthcare administration, patient advocacy, or medical finance.
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Early Engagement Specialist
$26.65 – $28.21 per hour. The early engagement specialist role is designed to support customer success and retention by providing proactive communication and assistance at the start of the customer journey. Employees in this position reach out to new clients, guide them through onboarding processes, address early concerns, and ensure they have the tools and resources needed to succeed. Strong interpersonal skills are critical, as specialists serve as trusted points of contact during a crucial stage in the customer relationship. Additional responsibilities include documenting feedback, coordinating with internal departments, and recommending process improvements that enhance customer satisfaction. Candidates should be comfortable managing multiple accounts and balancing customer needs with organizational objectives. This position offers a pathway into account management, customer success, or leadership roles for individuals who demonstrate initiative and customer-focused problem solving.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Experience Specialist
$21.00 per hour. The customer experience specialist role ensures that customers receive high-quality service at every interaction. Employees in this position are responsible for handling inquiries, resolving issues, and gathering feedback to improve products and services. Core duties include responding to customer communications, documenting interactions, and escalating complex problems when necessary. A strong emphasis is placed on empathy, communication, and professionalism, as these interactions directly shape customer loyalty. Candidates should be detail-oriented, adaptable, and comfortable working in fast-paced environments. Knowledge of CRM tools and customer support platforms is highly beneficial. The role offers meaningful career development in customer operations, service strategy, and user experience design. It is particularly suited for individuals who enjoy problem-solving and creating positive customer outcomes.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Inside Sales Associate
Hourly range is $30.00 – $60.00. The inside sales associate role focuses on generating revenue by managing customer relationships, identifying opportunities, and closing sales through phone, email, and digital channels. Employees in this role are responsible for reaching out to potential clients, maintaining pipelines, conducting product demonstrations, and negotiating terms. Success requires strong communication, persuasive skills, and resilience in a sales-driven environment. Associates also collaborate with marketing and customer success teams to ensure smooth transitions from prospecting to account management. Candidates should be motivated, target-driven, and comfortable working with sales software and CRM systems. This role provides an opportunity to build a strong foundation in sales strategy and client relationship management. With proven results, employees can move into account executive, sales leadership, or business development positions.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Care Specialist
$24.04 per hour. The customer care specialist role provides front-line support for clients, addressing inquiries, troubleshooting issues, and ensuring smooth service delivery. Employees in this role act as the primary contact point for customers, responding through phone, email, or chat channels. Responsibilities include updating records, processing requests, and escalating complex cases when necessary. Success requires a balance of efficiency and empathy, as specialists often manage time-sensitive issues that impact customer satisfaction. Candidates should be strong communicators with the ability to navigate multiple systems and maintain attention to detail. This role provides significant learning opportunities in customer relations and operational problem-solving. It also serves as a potential entry point into higher-level service, account management, or supervisory positions.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Support Specialist
$57,000 – $70,000 USD. The customer support specialist role supports clients by ensuring technical and service-related issues are resolved efficiently and effectively. Employees in this position manage inquiries through multiple channels, assist with product troubleshooting, and provide detailed explanations to customers. Responsibilities include maintaining accurate case records, collaborating with product and engineering teams, and ensuring resolutions meet service-level expectations. Candidates should have strong problem-solving skills, patience, and the ability to adapt to new tools and processes. Proficiency in support systems, ticketing platforms, and communication tools is highly beneficial. This role provides a strong career foundation for individuals interested in customer success, technical support, or operations management. It also offers opportunities to expand into specialized roles in training, product support, or account management.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa