Customer Service Representative
Compensation: $16.00 – $20.00 per hour based on location. This customer service representative role involves assisting students and faculty members with a wide range of needs, inquiries, and service requests. The position requires excellent communication skills, problem-solving abilities, and the capacity to deliver a high level of support in a remote environment. Responsibilities include managing inbound and outbound communications, providing guidance on policies and procedures, and ensuring issues are resolved promptly and effectively. Candidates should be comfortable working independently while adhering to performance standards and service quality expectations. This role offers opportunities to build customer relations skills, gain exposure to academic service functions, and develop transferable experience that is useful across industries.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Client Service Associate
$46,500.00 – $69,500.00. The client service associate position focuses on delivering high-quality support to clients while ensuring their needs are met effectively. This role involves working closely with team members to handle client requests, provide administrative support, and maintain accurate records. Strong organizational skills, attention to detail, and professionalism are crucial to succeeding in this role. Candidates will be responsible for coordinating with multiple departments to address client needs, preparing reports, and ensuring compliance with company standards. This position provides growth potential, valuable client-facing experience, and exposure to financial and business operations, making it a strong foundation for a career in client services.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Claims Care Advocate
Hiring Min Rate $15.77 USD Hiring Max Rate $23.65 USD. As a claims care advocate, you will be responsible for assisting customers with the claims process, ensuring clarity, accuracy, and support throughout each step. This role requires excellent communication, empathy, and the ability to navigate sensitive conversations with professionalism. Key duties include explaining claims procedures, gathering necessary information, resolving issues, and ensuring timely follow-up. Candidates should be detail-oriented, adaptable, and able to manage multiple cases simultaneously. This position provides a strong foundation in insurance operations, customer relations, and problem-solving, offering valuable skills that can be applied to a range of future roles.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Claim Intake Technician
$20.75 plus annual bonus opportunity. The claim intake technician role centers on managing and processing claims information in an efficient and accurate manner. This position requires attention to detail, strong organizational skills, and the ability to work in a fast-paced environment. Responsibilities include collecting relevant documentation, entering data into systems, and ensuring compliance with established guidelines. Candidates will also interact with clients and internal teams to confirm details and resolve any discrepancies. This role offers structured training, opportunities for growth within claims operations, and the chance to gain valuable experience in the insurance and financial services sector.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
B&P Customer Specialist
$17.74 – $31.73 / hour. The B&P customer specialist position involves providing support to customers across various benefit and pension-related services. This role requires excellent communication, analytical, and problem-solving skills to effectively address customer needs. Primary responsibilities include answering inquiries, processing requests, and ensuring accuracy in all transactions. Candidates should be detail-oriented, able to multitask, and committed to providing exceptional service. This role offers opportunities to learn about pension administration, develop customer service expertise, and gain career growth in a professional service environment with exposure to specialized benefits operations.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Short Term Disability Claims Specialist
$22.59 – $30.12. This role as a short-term disability claims specialist requires working directly with clients to process disability claims with accuracy and empathy. Responsibilities include evaluating claims, gathering necessary information, and ensuring compliance with regulatory guidelines. Strong analytical skills, attention to detail, and the ability to communicate complex information clearly are essential. Candidates should be able to balance efficiency with compassion, as they help clients navigate sensitive personal situations. This role provides opportunities to develop a strong foundation in claims analysis, client communication, and insurance industry operations, with potential pathways for career advancement.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Service Representative
This customer service representative role involves providing consistent, high-quality support to customers through various communication channels. The position requires strong interpersonal skills, adaptability, and the ability to manage a steady flow of inquiries while maintaining professionalism. Responsibilities include handling account questions, troubleshooting basic issues, and ensuring customer satisfaction. This role offers structured support, opportunities for skill-building in communication and service delivery, and the chance to gain industry-relevant experience that can serve as a pathway into broader career growth.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Client Care Specialist
$22.27 – $33.43 per hour. The client care specialist role is designed to provide exceptional service to clients by managing requests, solving issues, and ensuring a seamless experience. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks simultaneously. Responsibilities include handling client inquiries, coordinating with internal departments, and documenting all interactions accurately. The role provides opportunities to gain experience in relationship management, customer advocacy, and service optimization. Candidates will develop skills that are transferable to multiple industries and career paths.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Coordinator, P2P Appeals Management
Hourly Salary: $18.27. This coordinator role involves overseeing the appeals management process, ensuring accuracy, timeliness, and compliance with organizational standards. Responsibilities include reviewing appeals, communicating with clients, and preparing documentation for internal and external use. Strong organizational skills, attention to detail, and the ability to manage sensitive information are essential. Candidates should be adaptable, capable of handling multiple tasks, and effective in both independent and collaborative work environments. This position provides exposure to healthcare operations and appeals processes, offering opportunities to gain specialized skills and progress in a professional service career path.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Contact Center Quality Analyst
Pay Range: $20.00 – $22.50. The contact center quality analyst role is designed to ensure service excellence by monitoring, evaluating, and improving customer interactions within the contact center. This position requires strong analytical skills, attention to detail, and the ability to assess both technical accuracy and overall customer experience. Key responsibilities include reviewing recorded and live calls, scoring performance against quality standards, identifying trends, and providing constructive feedback to representatives. Analysts are also expected to collaborate with supervisors and trainers to recommend process improvements, enhance training content, and ensure compliance with regulatory guidelines. Candidates should be comfortable working with evaluation tools, data reporting systems, and performance metrics. This role provides valuable exposure to operational strategy, quality assurance practices, and customer service optimization. It offers a strong career path for individuals looking to build expertise in quality management, employee development, and contact center operations.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa