Customer Support Analyst
This position offers an estimated hourly compensation between $18.00 and $23.00. We are seeking a technically-minded and customer-focused Customer Support Analyst to join our team, providing essential support for our healthcare supply chain solutions. The successful candidate will be a primary point of contact for our customers, responsible for troubleshooting and resolving a variety of technical issues related to our products and services. This role involves in-depth problem-solving, including the analysis of EDI and XML transaction data to identify and correct errors in purchase orders, invoices, and other supply chain documents. The analyst will manage support cases from initial contact to final resolution, ensuring timely and effective communication with customers throughout the process. The ideal candidate will possess strong analytical and problem-solving skills, combined with a passion for delivering an exceptional customer experience. You must be able to translate complex technical information into clear, understandable language for a diverse user base. This is an excellent opportunity for an individual with a background in technical support or data analysis to apply their skills in the dynamic healthcare technology industry, playing a key role in helping hospitals and suppliers improve their operational efficiency and accuracy.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Transplant Benefit Specialist
This role offers a comprehensive benefits package and an hourly pay rate between $16.20 and $29.39. We are looking for a compassionate and highly organized Transplant Benefit Specialist to provide dedicated support to members undergoing the transplant process. This specialized role serves as the central point of contact for members and their families, guiding them through the complexities of their benefits and the healthcare system during a critical time. The successful candidate will be responsible for conducting benefit and eligibility verification, explaining coverage details, and assisting with the prior authorization process for transplant services. You will act as a crucial liaison between the member, medical facilities, and internal clinical teams to ensure a seamless and coordinated experience. This involves proactively reaching out to members, answering their questions, and resolving any access-to-care issues that may arise. The ideal candidate will possess a strong background in healthcare benefits or case management, with the ability to handle sensitive situations with empathy and professionalism. You must be a meticulous and proactive problem-solver, dedicated to advocating for the member and alleviating their administrative burdens so they can focus on their health. This is a deeply rewarding opportunity to make a significant impact on members’ lives.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Claims Correction Analyst
This work-from-home position offers an hourly pay range of $17.71 to $33.25. We are seeking an analytical and detail-oriented Claims Correction Analyst to identify and resolve errors on previously processed medical claims. This role is essential for ensuring payment accuracy and maintaining the integrity of our claims system. The successful candidate will be responsible for systematically reviewing claim data to pinpoint discrepancies, which may involve incorrect coding, billing errors, or improper application of benefits. The analyst will conduct thorough research to understand the root cause of the error, utilizing internal resources, provider communications, and knowledge of coding guidelines and benefit plans. Once an error is identified, you will be responsible for making the necessary adjustments to the claim, such as reprocessing, adjusting payments, or recovering overpayments. This position requires a deep understanding of the entire claims lifecycle, from submission to final adjudication. The ideal candidate will possess strong analytical and investigative skills, a high degree of accuracy, and the ability to work independently to manage a caseload efficiently. This is a critical role for a seasoned claims professional who excels at problem-solving and is committed to ensuring that claims are paid correctly. Click Here To Apply For This Job
All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Care Review Processor
This position offers an hourly pay range of $21.16 to $31.71. We are looking for a diligent and efficient Care Review Processor to join our clinical operations team. This role is responsible for the intake and initial processing of prior authorization requests for medical services. The successful candidate will serve as a key administrative support function for our clinical review staff, ensuring that all authorization requests are handled in a timely and accurate manner. The primary duties include receiving requests via fax, phone, and online portals, and meticulously reviewing each one for completeness and accuracy. The processor will be responsible for entering all relevant clinical and demographic data into our care management system, verifying member eligibility, and assigning the case to the appropriate clinical reviewer based on established guidelines. This role may also involve communicating with provider offices to obtain any missing information required for the review. The ideal candidate will be highly organized, with a strong attention to detail and the ability to work in a high-volume, production-driven environment. Experience in a healthcare setting with exposure to medical terminology and prior authorizations is highly desirable. You will play a vital part in a process that ensures our members receive timely access to appropriate care.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Concierge Advocate
This remote role offers a base hourly range of $22.00 to $23.00. We are seeking a dedicated and service-oriented Concierge Advocate to provide a highly personalized, white-glove support experience for our members. In this role, you will be assigned a specific panel of members and will serve as their single point of contact for all their needs, building strong, trusting relationships over time. The successful candidate will go beyond traditional customer service to proactively address member needs, resolve complex issues, and help them navigate the healthcare system with ease. Responsibilities include answering questions about benefits and eligibility, assisting with provider selection, resolving claims issues, and coordinating with different internal departments on behalf of the member. The advocate is empowered to own member issues from start to finish, ensuring a seamless and satisfactory resolution. The ideal candidate will be an exceptional communicator and an empathetic problem-solver with a passion for member advocacy. You must be highly organized and resilient, with the ability to manage complex cases and provide proactive outreach. This is a unique opportunity to move away from a transactional call-center environment and build meaningful, long-term relationships that make a real difference in our members’ healthcare journeys.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Onboarding Specialist
This remote position offers a competitive salary and comprehensive benefits package. We are looking for an organized and customer-centric Customer Onboarding Specialist to guide new clients through the critical initial stages of their journey with our software solutions. The successful candidate will be responsible for ensuring a smooth and successful implementation process, setting the foundation for long-term customer success and retention. This role acts as a project manager, developing and executing tailored onboarding plans for each new customer. Responsibilities include hosting kickoff meetings, gathering customer requirements, configuring the software to meet their specific needs, and providing comprehensive training to users. You will be the primary point of contact for customers during the onboarding phase, providing proactive communication, answering questions, and resolving any issues that arise. The ideal candidate will have excellent project management and communication skills, with a knack for translating technical concepts into easy-to-understand instructions. You must be a patient and effective trainer with a passion for helping customers achieve their goals. This is a fantastic opportunity for a tech-savvy individual who enjoys building relationships and playing a pivotal role in creating a positive first impression that lasts throughout the customer lifecycle.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Service Representative
This remote position offers an hourly wage between $17.75 and $19.00 USD. We are seeking a compassionate and professional Customer Service Representative to provide exceptional support to members navigating their fertility and family-building benefits. This role requires a high degree of empathy and sensitivity, as you will be the first point of contact for individuals on a very personal journey. The successful candidate will be responsible for handling inbound calls and messages from members, answering their questions about benefit coverage, eligibility, and the claims process. You will provide clear and accurate information, guide members to in-network providers, and help them understand the steps required to access their care. The role involves researching complex benefit inquiries and collaborating with internal teams to resolve member issues effectively. The ideal candidate will be an excellent communicator with strong active-listening skills and the ability to convey information in a caring and supportive manner. You must be able to maintain confidentiality and handle sensitive conversations with the utmost professionalism. This is a deeply meaningful opportunity for a customer service professional to make a positive impact by helping people understand and utilize the benefits that enable them to build their families.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
HR Shared Services
This remote HR Shared Services Tier 2 Specialist role offers a competitive hourly pay range of $27.96 to $41.95. We are seeking an experienced and knowledgeable HR professional to join our team, providing advanced support for a wide range of employee inquiries. As a Tier 2 Specialist, you will be responsible for handling complex cases and escalated issues that require in-depth research and subject matter expertise. The successful candidate will serve as a point of contact for employees, managers, and HR business partners on topics including benefits administration, payroll discrepancies, leave of absence policies, and HR policy interpretation. This role involves managing cases in our service management system, investigating issues, and providing clear and accurate resolutions in a timely manner. You will be responsible for interpreting and applying HR policies and procedures to resolve complex situations while ensuring compliance with state and federal regulations. The ideal candidate will have a strong foundation in multiple HR disciplines and possess excellent problem-solving and communication skills. You must be able to handle sensitive and confidential information with discretion and provide a high level of customer service. This is an excellent opportunity for an HR professional to deepen their expertise and play a critical role in supporting our workforce.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Account Ops Coordinator
This position offers an hourly rate of $20.19. We are seeking a proactive and highly organized Account Operations Coordinator to provide dedicated operational and administrative support for a key corporate real estate account. This role is integral to the successful delivery of services to our client, ensuring that daily operations run smoothly and efficiently. The successful candidate will be responsible for a diverse range of tasks, including managing the work order lifecycle in our CMMS system, from creation and dispatch to follow-up and completion. The coordinator will act as a central point of communication, liaising between the client, facility managers, vendors, and technicians to ensure service requests are addressed promptly. Other key responsibilities include assisting with financial processes such as purchase order creation and invoice tracking, compiling data for regular performance reports, and maintaining accurate account documentation. The ideal candidate will have strong administrative skills, excellent attention to detail, and the ability to multitask effectively in a fast-paced environment. Superb communication and customer service skills are essential for building a strong relationship with the client and internal teams. This is a fantastic opportunity for an operational professional to support a major account within a leading global organization.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Inbound/Outbound Queue Associate
This position offers a competitive hourly pay range of $17.00 to $31.30. We are looking for a focused and efficient Inbound/Outbound Queue Associate to manage and process tasks within a high-volume healthcare environment. This role is crucial for ensuring that patient-related requests and prescription orders are handled accurately and within established service level agreements. The successful candidate will be responsible for monitoring and working through various electronic queues, which may include new prescription orders, refill requests, or other patient care tasks. The associate will be responsible for prioritizing work based on urgency, ensuring all necessary information is present, and processing each task according to standard operating procedures. This may involve data entry, order processing, and making outbound calls to patients or providers to clarify information or resolve issues. The ideal candidate will be highly organized, detail-oriented, and capable of working independently in a structured, production-based setting. You must be proficient with computer systems and able to navigate multiple applications simultaneously. This is a vital back-office role that directly supports patient care by ensuring the timely and accurate processing of requests that are critical to their health and well-being.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa