Customer Service Representative
This position offers a starting hourly wage of $19.42 to $20.42, along with comprehensive benefits that include medical, dental, and vision coverage, paid time off, a 401(k) with company match, and opportunities for career development. The Customer Service Representative role involves assisting retirement plan participants by answering inquiries, providing accurate information, and helping resolve issues in a timely and professional manner. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Training is provided in Fort Wayne, IN, and the role supports a hybrid work model once training is complete. Candidates should be comfortable using multiple systems and must maintain a strong customer-focused mindset while managing a high volume of calls. Successful applicants will demonstrate patience, empathy, and a commitment to helping customers navigate their retirement plans with confidence.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Client Care Specialist
This remote role pays between $25.00 and $27.00 per hour and includes a robust benefits package featuring health insurance, paid time off, retirement savings plans, and options for professional growth. The Client Care Specialist is responsible for delivering high-quality support to clients by responding to inquiries, troubleshooting issues, and providing guidance related to clinical trial services. This role requires strong interpersonal and organizational skills, the ability to handle sensitive information with discretion, and a proactive attitude toward problem-solving. The ideal candidate is detail-oriented and efficient in managing multiple client interactions through phone, email, and internal systems. With a focus on customer satisfaction and service excellence, the Client Care Specialist ensures timely resolution of client concerns and contributes to the overall quality of service delivery.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
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Customer Care Representative
This position offers an annual salary range of $32,461.00 to $48,691.00, along with a benefits package that typically includes health insurance, paid time off, retirement plan options, and opportunities for advancement. The Customer Care Representative provides bilingual support to customers by answering incoming calls, addressing inquiries, resolving issues, and offering guidance on healthcare-related services. This role requires excellent communication skills in both English and Spanish, a strong sense of empathy, and a customer-first attitude. The successful candidate will be expected to handle sensitive information with confidentiality, work with multiple systems efficiently, and contribute to a high-quality service experience. Prior experience in a customer service or healthcare setting is helpful, and thorough training is provided to support ongoing success in the position.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Call Center Investigation Specialist
This role pays between $17.50 and $18.50 per hour and comes with a competitive benefits package that typically includes health coverage, paid time off, and retirement plan options. The Call Center Investigation Specialist is responsible for handling escalated calls and conducting in-depth investigations related to customer inquiries or service issues. This role involves direct communication with customers, coordination with internal departments, and accurate documentation of findings and resolutions. Attention to detail, critical thinking, and the ability to remain calm under pressure are essential for success in this position. Candidates must be comfortable working in a high-volume call center environment and demonstrate professionalism and sound judgment in every interaction. The position supports service excellence by ensuring that complex or unresolved matters are handled promptly and effectively.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Content Moderator
This remote position offers an estimated annual salary between $41,000 and $60,400, along with a benefits package that typically includes health insurance, paid time off, retirement contributions, and professional development support. The Content Moderator is responsible for reviewing user-generated content to ensure compliance with community guidelines and legal standards. This role demands a high level of attention to detail, emotional resilience, and the ability to make sound judgments quickly. Moderators must assess text, images, and videos, flag inappropriate or harmful material, and maintain platform integrity. Strong communication skills, cultural sensitivity, and familiarity with digital platforms are essential. Candidates should be comfortable working independently in a fast-paced, remote environment and be able to adhere to both accuracy and productivity targets.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
People Coordinator
This role offers an annual salary range of $50,000 to $70,000, along with comprehensive benefits that may include health, dental, and vision insurance, paid time off, retirement savings plans, and opportunities for career growth. The People Coordinator supports HR operations by managing employee records, assisting with onboarding and offboarding, scheduling interviews, and supporting internal communications and compliance efforts. This position requires a high degree of organization, discretion with sensitive information, and the ability to work collaboratively across departments. The ideal candidate is proactive, detail-oriented, and capable of handling multiple priorities in a dynamic environment. Strong interpersonal skills, a customer service mindset, and familiarity with HR tools and software are essential for success in this role.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa