Service Support Coordinator
This position offers an hourly wage in the range of $25.96 to $32.69. We are seeking a proactive and highly organized Service Support Coordinator to join our dynamic team. This role serves as a crucial link between our customers and our field service technicians, ensuring a seamless and efficient service delivery process. The successful candidate will be responsible for a variety of tasks, including receiving and processing service requests, dispatching technicians to job sites, and maintaining accurate records of all service activities. A key part of this role is to manage and prioritize service calls based on urgency and customer needs, ensuring that our response times are met and that customer satisfaction is maintained at the highest level. The coordinator will also handle parts ordering, track inventory, and assist with the preparation of service reports and invoices. The ideal candidate will possess exceptional communication and interpersonal skills, with the ability to remain calm and effective in a fast-paced environment. Strong problem-solving skills and the ability to multitask are essential for success in this position. Experience in a similar dispatching or service coordination role, particularly within the building solutions or a related technical industry, is highly desirable. This is a full-time opportunity for someone who thrives on providing excellent support.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Administrative Assistant
This role offers a competitive hourly pay rate between $25.86 and $36.40. We are in search of a highly competent and self-motivated Administrative Assistant to provide comprehensive support to our team. This position is integral to the smooth functioning of our daily operations and requires an individual who is exceptionally organized, detail-oriented, and capable of managing a wide range of administrative and executive support tasks. The primary responsibilities will include managing complex calendars, scheduling meetings and appointments, and coordinating travel arrangements. The successful candidate will also be tasked with preparing and editing correspondence, reports, and presentations, as well as maintaining and organizing both physical and digital filing systems. This role often involves handling confidential information with the utmost discretion. The ideal candidate will be a proactive problem-solver with excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential. The ability to work independently with minimal supervision, while also being a collaborative team player, is crucial. This is a fantastic opportunity for a dedicated administrative professional to contribute to a mission-driven organization and support a team that is making a positive impact.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Scheduler- Home Care
This remote position offers an hourly pay range of $16.92 to $25.00. We are seeking a compassionate and highly organized individual to join our team as a Home Care Scheduler. In this vital role, you will be at the heart of our operations, responsible for coordinating and managing the schedules for our home care patients and clinical staff. The primary duty is to ensure that all patients receive their scheduled visits in a timely and efficient manner, creating a positive experience for both patients and caregivers. This involves skillfully matching the needs and preferences of patients with the availability and qualifications of our field staff. The successful candidate will be responsible for creating, maintaining, and updating schedules using our dedicated software, while also handling inbound and outbound calls to address scheduling conflicts, cancellations, and last-minute changes. Strong communication and problem-solving skills are paramount, as you will be interacting daily with patients, their families, and our team of healthcare professionals. The ideal candidate must be detail-oriented, able to multitask effectively in a fast-paced environment, and possess a genuine empathy for the patients we serve. This is a rewarding opportunity for someone looking to make a direct impact on the quality of patient care from a supportive, remote setting.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Service Operations Supervisor
This remote position offers a competitive annual salary starting at $55,000. We are looking for an experienced and dynamic Service Operations Supervisor to lead our Healthcare Claims Department. This leadership role is responsible for overseeing a team of service professionals, ensuring the efficient and accurate processing of healthcare claims. The supervisor will be instrumental in driving team performance, monitoring key performance indicators (KPIs), and implementing process improvements to enhance productivity and quality. Key responsibilities include providing coaching, feedback, and ongoing training to team members, managing daily workflows, and resolving escalated customer or client issues. The successful candidate will be a strong leader with a proven ability to motivate and develop a team in a remote work environment. A deep understanding of healthcare claims processing, industry regulations, and operational best practices is essential. The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions to optimize team performance. This is an excellent opportunity for a dedicated professional to take on a leadership role, contribute to the success of a critical department, and foster a positive and productive team culture.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Entry Level Production Specialist
This position offers a base salary between $52,000 and $55,000. We are excited to find a motivated and detail-oriented Entry Level Production Specialist to join our growing team. This is an excellent opportunity for a recent graduate or an individual looking to start a career in the financial services industry, specifically within retirement plan administration. The successful candidate will be trained to play a crucial role in our production cycle, focusing on the preparation and quality control of client documents and reports. Responsibilities will include managing data, utilizing proprietary software to process information, and ensuring the accuracy and timeliness of all deliverables. The specialist will work closely with senior team members and other departments to ensure that all processes are followed correctly and that our high standards of quality are consistently met. The ideal candidate should be a quick learner with strong analytical skills and an exceptional eye for detail. Proficiency in Microsoft Office, particularly Excel, is important. A positive attitude, a strong work ethic, and the ability to work effectively both independently and as part of a collaborative team are essential for success in this role. We provide a comprehensive training program to equip you with the knowledge and skills needed to excel.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Service Representative
This position offers an hourly wage range of $16.50 to $17.50. We are seeking a dedicated and empathetic Customer Service Representative to be the first point of contact for our valued members and providers. In this role, you will be responsible for delivering exceptional service by responding to a high volume of inbound calls and inquiries. Your primary goal will be to provide accurate and helpful information regarding benefits, eligibility, claims status, and other related topics. The successful candidate will be a skilled communicator with a passion for helping people. You will be expected to listen actively to customer needs, troubleshoot problems, and resolve issues efficiently and professionally, ensuring a positive customer experience with every interaction. This requires the ability to navigate multiple computer systems simultaneously to access and document information accurately. The ideal candidate will be patient, resilient, and able to maintain a positive demeanor in a fast-paced call center environment. A commitment to quality and a strong desire to resolve customer inquiries on the first call are essential. This is a fantastic opportunity for an individual who is looking to build a career in customer service within the healthcare industry and make a meaningful difference.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Member Contact Center Rep
This position offers an hourly pay rate between $16.66 and $28.01. We are looking for a friendly and professional Member Contact Center Representative to join our team and provide outstanding service to our members. As a representative, you will be the primary point of contact for members, handling inbound and outbound calls to address a wide variety of inquiries. Your responsibilities will include assisting members with their accounts, explaining products and services, processing transactions, and resolving any issues or concerns they may have. The successful candidate will be committed to creating a positive member experience by being knowledgeable, courteous, and efficient. You will need to accurately document all interactions and transactions in our system while adhering to all policies and procedures. The ideal candidate will possess excellent verbal and written communication skills, strong problem-solving abilities, and a genuine desire to help people. The ability to work in a structured, fast-paced environment and navigate multiple software applications is crucial. This role is perfect for a customer-focused individual who is eager to learn and grow within a supportive and collaborative financial institution, helping our members achieve their financial goals.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Recoveries Coordinator I
This role offers an hourly pay rate ranging from $20.44 to $24.33 USD. We are seeking a detail-oriented and analytical Recoveries Coordinator I to join our finance department. The primary focus of this position is to identify, investigate, and recover funds resulting from overpayments or billing discrepancies. The successful candidate will be responsible for meticulously reviewing claims data, payment records, and other documentation to pinpoint potential recovery opportunities. This involves analyzing complex information, understanding contractual terms, and applying established procedures to validate overpayments. Once an overpayment is identified, the coordinator will be responsible for initiating the recovery process, which includes communicating with providers, clients, and other third parties through written and verbal correspondence. The role requires maintaining accurate and thorough documentation of all recovery activities and tracking progress until the funds are successfully collected. The ideal candidate will possess strong analytical and investigative skills, excellent attention to detail, and the ability to manage a caseload effectively. Strong communication and negotiation skills are also essential for interacting with various stakeholders. This is a great opportunity for an individual with a background in claims, billing, or accounts receivable who is looking to specialize in financial recovery.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Support Specialist
This remote role offers a competitive hourly wage between $22.00 and $28.00. We are looking for a tech-savvy and customer-focused Customer Support Specialist to provide exceptional technical assistance to our clients. In this position, you will be the first line of support for users of our software products, helping them troubleshoot and resolve technical issues. The role involves responding to customer inquiries via phone, email, and chat, and using your problem-solving skills to diagnose and resolve a variety of software and system-related problems. You will be responsible for guiding customers through step-by-step solutions, documenting all interactions and resolutions in our ticketing system, and escalating more complex issues to senior support teams when necessary. The ideal candidate will have a strong aptitude for technology and a genuine passion for helping customers. Excellent communication skills, both written and verbal, are essential, as is the ability to explain technical concepts to non-technical users in a clear and concise manner. Patience, empathy, and the ability to work effectively under pressure are key attributes for success. This is a fantastic opportunity for an individual with a background in technical support or customer service to join a dynamic team in the healthcare technology industry.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Eligibility Representative
This remote position offers a competitive compensation package and comprehensive benefits. We are seeking a diligent and detail-oriented Eligibility Representative to join our healthcare services team. This role is critical to the revenue cycle process, as it focuses on verifying patient insurance coverage and ensuring that all eligibility information is accurate and up-to-date prior to service. The successful candidate will be responsible for contacting insurance companies and utilizing online eligibility systems to confirm patient benefits and coverage details. This includes verifying policy status, copayments, deductibles, and any pre-authorization requirements. The representative will meticulously document all findings in the patient’s account and communicate any eligibility issues to the relevant internal departments and, when necessary, to the patients themselves. The ideal candidate must possess strong investigative and communication skills, with a high degree of accuracy in their work. Experience in a healthcare setting, particularly with medical insurance verification, billing, or patient registration, is highly preferred. This role requires the ability to work independently in a remote setting, manage a high volume of work efficiently, and navigate various computer systems with proficiency. This is a wonderful opportunity to play a key role in ensuring a smooth and efficient healthcare experience for our patients. Click Here To Apply For This Job
All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa