Referral Specialist
This position offers an hourly pay range of $16.62 to $26.60. The Referral Specialist is responsible for managing the patient referral process by receiving, reviewing, and processing requests from physicians and clinical staff. This role involves verifying patient insurance eligibility and benefits to ensure services are covered and obtaining pre-authorizations or pre-certifications from insurance companies as needed. The specialist will schedule patient appointments with specialists and ancillary services, ensuring all necessary medical records and documentation are transmitted accurately and securely. Key responsibilities include maintaining clear communication with patients, healthcare providers, and insurance carriers to facilitate a smooth and timely referral. The ideal candidate will have a high school diploma or equivalent and at least one year of experience in a healthcare setting, preferably with knowledge of insurance verification and referral processes.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Experience Representative
The base hourly wage for this position is $20.00 per hour. The Customer Experience Representative serves as a direct point of contact for consumers, providing exceptional service via phone and email. This role involves answering product questions, resolving issues, processing orders and returns, and documenting all interactions in the CRM system. The representative will act as a brand advocate, sharing knowledge about products and the company’s mission to foster customer loyalty. Responsibilities also include collaborating with internal teams to address customer feedback and improve service processes. The successful candidate will have a high school diploma or equivalent, with a bachelor’s degree preferred, and at least two years of experience in a customer service role. Excellent communication skills, a passion for helping people, and the ability to work effectively in a team-oriented environment are essential.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Support Coordinator
This role offers an annual salary of $40,000 to $45,000. The Customer Support Coordinator is responsible for managing all inbound customer service inquiries for a professional sports league, with a focus on ticketing and digital products. This individual will serve as the primary point of contact for fans, addressing questions and resolving issues through email and other digital channels. Key duties include providing support for season ticket members, managing ticket-related operations, and collaborating with teams to ensure a consistent and positive fan experience. The coordinator will also assist with creating fan-facing communications and tracking customer feedback. The ideal candidate will have a bachelor’s degree and one to two years of experience in a customer service role, preferably within the sports or entertainment industry. Strong communication skills and a passion for providing excellent service are required.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Benefit Claim Specialist
This position offers an hourly rate of $26.00 to $27.00, plus an annual bonus opportunity. The Benefit Claim Specialist is responsible for the timely and accurate adjudication of disability claims. This role involves analyzing and interpreting policy language, medical records, and other relevant information to make informed claim decisions. The specialist will manage a caseload, ensuring compliance with all state and federal regulations while meeting established service and quality standards. Key responsibilities include communicating with claimants, employers, and medical providers to gather necessary information and provide updates on claim status. The ideal candidate will have strong analytical, problem-solving, and decision-making skills. A bachelor’s degree or equivalent work experience is preferred, along with previous experience in claims management or the insurance industry. Excellent written and verbal communication skills are also essential for success in this role.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Pre-Authorization Specialist
This role offers an hourly pay range of $17.74 to $31.63. The Pre-Authorization Specialist is responsible for obtaining prior authorizations from insurance companies for medical procedures and services. This individual will work closely with clinical staff and physician’s offices to ensure all necessary clinical documentation is collected and submitted to payers in a timely manner. Key duties include verifying insurance eligibility, interpreting medical policy criteria, and accurately documenting all authorization activities in the patient’s record. The specialist will also handle denials by initiating the appeals process as needed. The successful candidate will have a high school diploma or GED and two or more years of experience in a healthcare environment with a focus on prior authorizations or insurance verification. Strong attention to detail and knowledge of medical terminology are required.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Associate Operations Account Specialist
This nationwide remote position offers a salary range of $46,400.00 to $76,600.00. The Associate Operations Account Specialist is responsible for providing critical operational support for insurance agents and brokers. This role involves processing business transactions, such as policy endorsements, renewals, and cancellations, ensuring accuracy and compliance with business requirements. The specialist will manage a designated book of business, responding to inquiries and resolving issues from agents and underwriters. Key responsibilities include data entry, document preparation, and maintaining strong business relationships. The ideal candidate will possess an associate’s degree or one to two years of relevant work experience. Strong organizational skills, a keen attention to detail, and the ability to work effectively in a fast-paced, team-oriented environment are essential for success.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Claims Service Representative
The salary for this position ranges from $35,000 to $56,000 annually. The Claims Service Representative is responsible for the initial intake and setup of new property and casualty claims. This role involves receiving first notices of loss from clients via phone, email, or fax and accurately entering the information into the claims management system. The representative will verify policy information, determine the appropriate coverage, and assign the claim to a claims adjuster for handling. Key duties include providing empathetic and professional customer service to clients during a stressful time, explaining the initial claims process, and ensuring all required data is captured. A high school diploma or equivalent is required, and previous experience in customer service or the insurance industry is preferred. Strong data entry skills and attention to detail are crucial.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Call Center Quality Specialist
The hourly pay for this remote position is between $17.00 and $28.46. The Call Center Quality Specialist is responsible for monitoring and evaluating customer interactions to ensure adherence to company policies and quality standards. This role involves listening to call recordings and reviewing correspondence to assess agent performance, providing constructive feedback and coaching to improve the customer experience. The specialist will use a standardized scorecard to measure key metrics such as accuracy, professionalism, and regulatory compliance. Responsibilities include identifying trends, analyzing quality data, and collaborating with leadership on training and process improvement initiatives. The ideal candidate will have experience in a call center environment, preferably in a quality assurance role. Strong analytical skills, attention to detail, and excellent communication abilities are required for success.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Administrative Assistant
This remote position offers a competitive salary and benefits package. The Administrative Assistant provides comprehensive support to a team of claims professionals, handling a wide range of administrative and clerical tasks. Responsibilities include managing correspondence, scheduling meetings, preparing documents, and maintaining organized digital files. This role is crucial for ensuring the smooth and efficient operation of the claims department. The successful candidate will be highly organized, proactive, and able to manage multiple priorities with a high degree of accuracy. Excellent communication skills are essential for interacting with both internal team members and external clients. Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook, is required. A high school diploma or equivalent is necessary, and previous administrative experience, especially within the insurance industry, is highly preferred.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Healthcare Authorization Specialist
The pay for this position ranges from $23.10 to $31.77 per hour. The Healthcare Authorization Specialist is responsible for managing the insurance authorization process for a variety of outpatient and ancillary services. This role involves initiating and securing pre-authorizations from payers, ensuring that all services are approved before being rendered. The specialist will verify patient eligibility and benefits, interpret medical policies, and submit all necessary clinical documentation to support authorization requests. Key responsibilities include communicating with clinical staff, patients, and insurance companies to facilitate a timely approval process and meticulously documenting all actions in the patient accounting system. A high school diploma or equivalent is required, along with at least two years of experience in a hospital or medical office setting with a focus on insurance authorization.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa