Customer Experience Specialist
This fully remote role offers a starting pay of $21 per hour. The Customer Experience Specialist is responsible for delivering exceptional service to customers across multiple channels, including email, phone, and social media. This individual will act as a brand ambassador, resolving customer issues related to orders, products, and policies with empathy and efficiency. The role requires proactive problem-solving to address customer needs and a commitment to meeting service level agreements and quality standards. Key responsibilities include managing and prioritizing customer inquiries, documenting interactions accurately, and identifying opportunities to improve the overall customer experience. The ideal candidate will have at least one year of experience in a customer-facing role, preferably in an e-commerce or retail environment, and must possess strong written and verbal communication skills. A quiet, dedicated home office space and a reliable internet connection are required.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Customer Service Representative
This position offers a pay range of $15 to $18 per hour. The Customer Service Representative will handle inbound customer service calls, addressing inquiries related to billing, payments, and service requests. This role involves navigating through multiple systems and applications to find and enter information while actively listening and engaging with customers to resolve their needs. The successful candidate will be responsible for providing clear and concise information, de-escalating situations, and ensuring a positive customer experience with every interaction. This is a work-from-home position that requires a dedicated, quiet workspace free from distractions. Applicants should have a high school diploma or GED, be at least 18 years of age, and possess at least six months of customer service experience. Strong computer navigation skills and the ability to work independently in a fast-paced environment are also essential for success.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Order Management Specialist
The pay scale for this position is $22.00 to $25.00 per hour, depending on experience, and includes a potential annual bonus plus a comprehensive benefits package. The Order Management Specialist is responsible for the entire sales order lifecycle, from entry and allocation to invoicing. This role serves as a key point of contact for sales representatives, distributors, and internal departments, ensuring the timely and accurate fulfillment of all orders. Responsibilities include processing orders in the ERP system, managing backorders, coordinating with logistics for shipment, and resolving any order-related discrepancies. The ideal candidate will have a high school diploma or equivalent, with an associate degree being a plus, and two or more years of experience in order management or a similar role. Strong attention to detail, excellent communication skills, and proficiency in ERP systems and Microsoft Office are required.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Travel Sales Planner
This remote position offers a competitive base salary of $16.02 per hour. The Travel Sales Planner is responsible for planning and selling vacation packages for members, specializing in cruises and tours. This individual will handle inbound sales calls, providing members with expert advice and customized itineraries to meet their travel needs. The role requires managing the entire sales process, from the initial quote to finalizing the booking, while meeting and exceeding established sales and service goals. The successful candidate will have a high school diploma or GED and at least one year of experience in a travel agent or sales role. A strong passion for travel, excellent communication skills, and the ability to work in a fast-paced, performance-driven environment are essential. This is a fully remote opportunity requiring a dedicated home office space.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Account Install Specialist
The potential pay for this position ranges from $19.23 to $28.85, based on experience. The Account Install Specialist is responsible for interpreting and accurately entering benefit plan designs into the claims processing system. This role involves close collaboration with analysts, pharmacists, and quality audit teams to ensure accuracy. Key responsibilities include conducting initial system testing, resolving any identified issues, and providing benefit plan submission support to clients. The ideal candidate will possess strong analytical and problem-solving skills with a high level of attention to detail and the ability to work on multiple projects under strict timelines. An associate’s degree in a related field or equivalent work experience is preferred, along with one year of experience in pharmacy benefit design, claims processing, or a similar role in Pharmacy Benefit Management (PBM).
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Technical and Customer Experience Advisor
This work-from-home position has a starting pay of $17.31 per hour. The Technical and Customer Experience Advisor provides essential support for a leading global technology client. This role involves assisting customers with setup, troubleshooting, and resolving issues related to their electronic devices and services. The advisor will handle customer interactions through both voice and digital channels, providing clear, concise, and friendly technical guidance. The ideal candidate will have a passion for technology and at least six months of customer service experience. Strong problem-solving skills and the ability to communicate complex technical concepts in an easy-to-understand manner are crucial. A high school diploma or equivalent is required, along with a dedicated, quiet workspace and a stable, hardwired internet connection. This is a full-time position with paid training provided.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Billing Support Representative
The compensation for this role is $22.00 to $24.00 per hour. The Billing Support Representative is responsible for handling a variety of billing and collections activities. This includes responding to customer inquiries regarding invoices, processing payments, and resolving billing discrepancies in a timely and professional manner. The role requires researching and analyzing account information to ensure accuracy and may involve making outbound calls for collections purposes. The successful candidate will have strong problem-solving and communication skills, with the ability to explain complex billing information clearly to customers. A high school diploma or GED is required, and previous experience in a billing, collections, or customer service role is highly preferred. Proficiency with computer systems and attention to detail are essential for maintaining accurate financial records and providing a high level of customer satisfaction.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Client Coordinator
This position offers an hourly rate of $16.25. The Client Coordinator serves as a primary point of contact for clients, providing exceptional support and ensuring a positive experience. This role involves managing client accounts, responding to inquiries via phone and email, and resolving any issues or concerns with efficiency and professionalism. Responsibilities include maintaining accurate client records, scheduling appointments or services, and coordinating with internal teams to meet client needs. The successful candidate will be highly organized with a strong ability to multitask in a fast-paced environment. Excellent interpersonal and communication skills are essential for building and maintaining strong client relationships. A high school diploma or equivalent is required, and prior experience in a customer service or account management role is preferred. Proficiency in standard office software is also necessary.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Web Chat Service Agent
The salary range for this remote position is $31,366 to $43,056 annually. The Web Chat Service Agent is responsible for providing exceptional customer service to guests through online chat and email. This role involves answering inquiries, resolving problems, and providing information about products and services. The agent will manage multiple chat conversations simultaneously while maintaining a high standard of quality and accuracy. Key duties include assisting guests with reservations, navigating the website, and converting inquiries into sales opportunities. The ideal candidate will have excellent written communication skills, a fast typing speed, and the ability to convey a positive and professional tone in a text-based medium. A high school diploma and at least one year of experience in a customer service or sales role are required. A dedicated, quiet home workspace is necessary for this remote opportunity.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa
Product Support Associate
This remote role offers an annual salary of $36,540 to $67,860. The Product Support Associate provides vital assistance to customers using specialized software products. This individual will respond to customer inquiries via multiple channels, including phone, email, and chat, to troubleshoot problems and provide effective solutions. The role requires developing a deep understanding of the product’s features and functionality to guide users and resolve their technical issues. Responsibilities include documenting customer interactions, identifying and escalating potential product bugs, and contributing to the knowledge base to help other users. The successful candidate will possess strong analytical and problem-solving skills, along with excellent communication abilities. A bachelor’s degree or equivalent practical experience is typically required, and previous experience in a technical support or customer service role is highly advantageous.
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All applicants must be authorized to work and live in the United States. Employer may not sponsor work visa